Booking, Cancellation, Refund, and Participation Policy
Registration and Payment
Payment is required at the time of registration to reserve a workshop seat or service appointment. Registration is not confirmed until payment is received.
All individual services outside of group or organizational-level workshops are for one person only and may not be shared, transferred, or used by multiple individuals unless expressly authorized.
Refund Policy
Refund requests made within 24 hours of purchase may be considered for a full refund if the workshop or service has not been accessed, attended, or started.
After 24 hours, refunds are not guaranteed.
All refunds and rescheduling requests are reviewed and granted at the sole discretion of Bridge Care Connections.
Refunds will generally not be issued for:
No-call/no-show appointments
Missed workshops or sessions
Failure to complete a workshop
Accessed or partially completed workshop materials
Unused access
No-call/no-show appointments are non-refundable.
Rescheduling Policy
Rescheduling requests may be considered at the discretion of Bridge Care Connections and are not guaranteed.
Failure to provide notice before a scheduled individual service may result in forfeiture of the appointment.
Scholarship Policy
Scholarships, reduced-cost seats, or sponsored access are offered based on availability and are provided on a first-come, first-served basis.
Submission of an application or eligibility request does not guarantee scholarship placement.
Availability may be limited.
Attendance and Access
Workshop access is limited to the registered participant only unless otherwise stated for organizational contracts.
Certificate Policy
Upon successful completion of the required program all components and certificates will be issued electronically within 2 business days.
Participants may not share, duplicate, record, reproduce, or distribute workshop materials without written permission.
Educational Use Disclaimer
Workshops, resource navigation services, and case management support are educational and supportive services only.
Services do not constitute:
Medical advice
Legal advice
Clinical treatment
Emergency services
Insurance coverage determinations
Participants should consult licensed professionals regarding their individual circumstances.
No Guarantee of Outcomes
Participation does not guarantee any particular healthcare outcome, complaint resolution, insurance result, benefit approval, advocacy
